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At Hearing Plus, we offer you hassle free 10 days Return policy. Please raise your complain by calling us at 833-600-1200 or e-mailing us at support@hearingplus.in.
 
No question asked Return and Refund Policy:
In case a product is not liked by you, you can create a return order and get the money Refunded, if payment already made; on the conditions that:

  • the product is not used or tampered with
  • the product is intact with packaging
  • the product is in Re-Saleable condition
  • Complaint has to be raised within 24 hours of receiving the order
  • Only the shipping/freight Charges will be deducted
  • Replacement & Refund are subjected after QC approval
  • If QC fails then same product will be shipped back to the customer and Refund will not be done

Note:

  • In case Reverse pick up is not available at your address, then you need to courier the product to Hearing Plus’s warehouse. Courier cost will be credited into your account

 

  • Order Cancellation Before Dispatch

If order is cancelled before dispatch, full Refund will be initiated within 72 hours of raising the Refund request.

 

  • Order Cancellation After Dispatch

Refund will be initiated within 72 hours of the Returned goods received back in our warehouse, after deducting the shipping/freight Charges only.

 

  • Return of the Product

In case the order is damaged in Transit (at the time of receipt):

  • Your order will be replaced free of cost, once you refuse the parcel & mentioning on the courier return as damaged goods & retain the copy from the delivery boy and attach it to the complaint being raised
  • Further, your replacement order will be dispatched within 48 hours of the Returned goods received back in our warehouse
  • However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you
  • Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted

 

 

  • Order Received & Found Damaged (after opening the parcel, no damage note to the courier):
  • Send the photograph attached (of the damaged parcel box as well as the product) to the   e-mail i.e., support@Hearingplus.in within 24hours of the receipt of goods
  • Only once the material request is approved, goods will be returned
  • Order will be replaced free of cost, only if the default is from our end/Courier
  • Further, your replacement order will be dispatched within 72 working hours of the Returned order received in our warehouse & approved by the QC team
  • However, full Refund (including the shipping/freight charges) will be made only in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you
  • Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted

 

Note:

  • In case Reverse pick up is not available at your address, then you need to courier the product to Hearing Plus’s warehouse. Courier cost will be credited to your account

 

  • Wrong Shipment Made
  • If Wrong Brand/Model delivered, the order will be replaced free of cost
  • In that case, your replacement order will be dispatched within 72 working hours of the Returned order received
  • However, full Refund (including the shipping/freight charges) will be made in case the payment already made, if the product ordered is Out of Stock and we cannot ship the products back to you
  • Incase, not want to wait for the order re-shipment and wants to cancel the order, shipping/freight charges will be deducted

 

Note:

  • In case Reverse pick up is not available at your address, then you need to courier the product to Hearing Plus’s warehouse. Courier cost will be credited to your account

 

Payment Gateway Related:

  • If customer paid twice for one transaction, then one transaction amount will be refunded via same source within 15 to 20 working days