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FAQ

General Clinic Information

1. Where is your clinic located?

Hearing Plus has multiple branches across several states in Eastern India, each of which provides convenient and top-notch access to quality hearing care. Our head office is located in Tollygunge, West Bengal (96, Charu Chandra Place East, Near Tollygunge Railway Station, Kolkata-33). Other branches in West Bengal include Salt Lake, Shyambazar, Madhyamgram, Howrah, Sodepur, Siliguri, Serampore, West Midnapore, Durgapur, Burdwan, Darjeeling, Barrackpore, and Asansol. Outside West Bengal, we have clinics in Guwahati (Assam), Bhubaneswar (Odisha), and Patna (Bihar). You can find detailed addresses and contact information for each location on our Clinics page.

All our clinics are open from Monday to Sunday from 10:00 AM to 7:00 PM. However, you can call us anytime at 833-600-1200, or leave us a message by filling out a simple Contact Form and writing us your concerns. Our team will get back to you as soon as possible to address your issues. We aim to provide flexible timings to accommodate your schedule for convenience. Furthermore, seniors, individuals with mobility issues, and busy professionals can book a home visit for hearing tests and hearing aid trial and fitting sessions.

Yes, Hearing Plus has 18+ branches across Eastern India, including West Bengal and other states, like Bihar, Odisha, and Assam. By offering multiple locations across the nation’s Eastern belt, we ensure you can gain access to high-quality and convenient hearing care solutions near your location, because hearing loss treatment should not wait.

Most of our clinics are open on public holidays and Sundays. However, for some locations, the clinic timings may vary, and so, we recommend checking with your nearest branch for exact timings. If you wish to visit a particular clinic location on a public holiday or Sunday, you can book an appointment or give us a call to know the exact timings and availability of our audiologists and other specialists.

We do accept walk-ins, where you can access hearing treatment solutions, especially for emergency situations. However, to avoid waiting times, it’s highly recommended to book an appointment and select your chosen slot to ensure a dedicated consultation time with one of our qualified audiologists. You can also book an appointment with your chosen audiologist prior to the visit.

Please note that certain diagnostic tests require a prior appointment, while some tests and procedures are offered on a first-come, first-served basis. Booking ahead helps ensure availability and a smoother experience. For more information, please contact our team.

You can book an appointment by contacting us at 833-600-1200 or filling out the appointment form on our website. Tell us your concerns, and our team will book your preferred slot to fix your appointment.

Yes, we offer a convenient WhatsApp booking process. Leave a message or share your concerns with us on our WhatsApp number: 833-600-1200, and our support team will guide you through the booking process to secure your spot in advance.

Yes, we provide home visit facilities for seniors, individuals with mobility issues, or those with busy schedules. So, if you are unable to visit our clinic, we will provide quality hearing care solutions right at your doorstep. However, to avoid delays, please book an appointment for a home consultation service well in advance to secure your spot.

A standard hearing consultation typically takes 30 to 45 minutes, depending on the nature, type, and severity of the hearing concern and the diagnostic procedures required. The duration may be longer if the visit includes detailed hearing tests, a hearing aid trial and counselling, electrophysiological assessments (such as ABR/BERA or ASSR), vestibular tests for balance-related issues, and discussion of management and rehabilitation options, if required, to ensure a comprehensive and personalised care plan.

Yes, we do provide a complete hearing assessment and management after plan, ranging from accurate and diagnostic assessments to personalised hearing loss treatment solutions. Our top-notch hearing care solutions ensure all your hearing concerns are addressed under one roof.

Consultation & Hearing Test

1. When should a hearing test be done?

A hearing test should be done by people of all ages, particularly if you experience signs like muffled hearing, frequent misunderstandings in conversations, or ear discomfort. For example, if you often say “pardon?” or feel like others are mumbling, that’s a sign. Regular annual hearing tests are recommended for people over 50, even if they have no symptoms. Newborns, school children, and those exposed to loud environments should also be tested periodically. Early screening can help detect issues before they interfere with learning or communication.

If you think you may have hearing loss, visit a certified audiologist. Audiologists are trained professionals who conduct hearing assessments and provide personalised solutions like hearing aids or auditory training. For example, if your grandparent is missing out on family conversations, an audiologist can help improve their quality of life with proper intervention. Sometimes, they may also refer you to an ENT doctor if a medical condition is suspected. Avoid over-the-counter devices without professional advice.

We offer complimentary initial hearing screenings with every hearing aid purchase. However, for general hearing appointments, service charges are applicable. It’s best to check with your nearest Hearing Plus clinic.

The cost of a hearing test can vary depending on the type of assessment and hearing solution you need. Please note that if you are availing of home visit facilities, hearing test charges may be higher. Contact us directly (Call/WhatsApp: 833-600-1200) to get accurate quotes for specific hearing care solutions.

Common tests include Pure Tone Audiometry, Speech Audiometry, Tympanometry, Auditory Brainstem Response (ABR), and other advanced diagnostic tests when required. Vestibular tests may also be conducted in cases involving balance issues, dizziness, or vertigo. For newborns and individuals who cannot respond to conventional hearing screenings, audiologists may perform specialised tests such as Otoacoustic Emissions (OAE) and Automated Auditory Brainstem Response (AABR).

Most hearing tests take about 20–45 minutes, depending on the type and number of assessments performed. However, it’s best to spare enough time while visiting any clinic location because the hearing screening duration may vary depending on your unique hearing needs and challenges.

It’s helpful to bring any previous hearing test reports or medical records (if any). It will help the audiologist assess the underlying cause of your hearing difficulties and evaluate your overall well-being, though it’s not always mandatory.

Yes, children of all ages, including newborns, can be tested. Specialised pediatric hearing assessments are available for accurate evaluation, and these are conducted by highly qualified audiologists.

Yes, we provide home visit facilities for senior citizens (or individuals with mobility issues). One of our experts will provide hearing screenings, hearing aid trial and fitting services right in the comfort of your home. Besides, most clinics are equipped with senior-friendly seating, accessible facilities, and personalised care.

In most cases, preliminary results are shared immediately after the assessment. However, the timeline for the final report depends on the type of test performed. Electrophysiology and vestibular test reports are usually available the next day, as they require detailed analysis, while some other tests may provide same-day results. We recommend checking with the clinic for the exact report delivery timeline.

At Hearing Plus, all hearing diagnostic tests and screenings are conducted by a trained and certified audiologist, who may have a B.A.S.L.P. (Bachelor’s in Speech, Language and Hearing) or M.A.S.L.P. (Master’s in Speech, Language and Hearing) degree, along with a valid audiologist registration given by the RCI (Rehabilitation Council of India). However, an ENT doctor may also be involved if required, particularly for cochlear implant candidates.

No, hearing tests are completely painless and non-invasive. They involve listening to sounds or responding to simple instructions, usually through hand gestures or by pressing a button. For individuals who are unable to respond to sounds, such as newborns or unconscious people, tests like OAE or AABR are conducted, wherein an echo (produced by a healthy cochlea) or brainwave responses are detected.

Doctor & Audiologist Information

1. What qualifications do your audiologists have?

Our audiologists are certified professionals with Master’s or Bachelor’s degrees in audiology and speech-language pathology. They are trained in the latest diagnostic and rehabilitative techniques, ensuring holistic hearing care using advanced approaches.

Our audiologists have several years of clinical experience in diagnosing and managing hearing and balance disorders and work with patients of all ages, from newborns to seniors. Our senior audiologists bring 15–20 years of hands-on clinical experience, along with expertise in using the latest tools and technologies to deliver accurate, effective, and personalised hearing care solutions.

Yes, we ensure continuity of care, allowing you to consult the same audiologist for follow-up visits whenever possible. This helps track progress effectively. While booking an appointment, you can also specify the audiologist’s name you wish to visit.

Yes, we have qualified female audiologists available to provide tailored hearing care solutions in a comfortable environment. Patients can choose based on their preference.

Consultation fees vary depending on the specialist and location. You can contact our clinic for detailed pricing information before booking. Please note that charges may vary for home visit facilities.

Absolutely. Our audiologists take the time to explain your test results clearly using a chart called an audiogram. They will also assess the underlying cause of your hearing issues and provide recommendations for hearing aids or other treatment options.

Yes, we offer second opinions for patients seeking additional clarity or confirmation regarding diagnosis or treatment options. You can explore alternative treatment plans, confirm a diagnosis, or gain a deeper understanding of a complex issue.

If a hearing aid is recommended, our audiologist will provide a prescription tailored to your specific hearing needs. A hearing aid is usually prescribed for individuals who are diagnosed with a permanent hearing loss that may be caused by factors like ageing, damage to the inner ear, or genetics.