Hearing Aid Repair

Your Hearing Aid Deserves a Second Chance!

Are your hearing aids malfunctioning after serving you well for a long time? Are you considering a replacement? But wait, hear us out before replacing it already! Your hearing aids may just require some good servicing and repairs. For instance, a simple cleaning or reprogramming may restore the performance of your aids. So, before replacing them, let us examine the issue and help you regain your hearing abilities.

When Should You Consider a Repair?

Check for these warning signs to know the right time to get it checked by a professional:

It is delivering little to no sound.
You are hearing distorted, cut-in/cut-out, or intermittent sounds.
Your aids are not charging properly, or the batteries are draining fast.
There are loose or cracked casings or other components.
There is moisture damage.
Your digital aids are not pairing with your smartphone.

What to Expect During a Hearing Aid Repair Service

In a hearing aid repair session, you can expect the following services:

An audiologist will diagnose and assess the device to identify its root problem.
We will offer quick fixes of the damaged area, such as cleaning or replacing tubing, domes, and wax filters.
We may either repair the component in-house or send the device to the brand’s facility for servicing of parts, like microphones, receivers, rechargeable cells, or circuit boards.
Final calibration and testing to ensure correct fitting and improved sound quality.

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Our Hearing Aid Repair Process: How It Works

We follow a comprehensive repair process from assessing the root issue to getting your device back into action promptly. Once you bring in your device, our experts will thoroughly examine the issue to determine the right fix. Throughout the process, we will keep you informed regarding the progress, so you can get an estimate of the duration of the repair and the cost estimation (in case of major repairs or if the device is not covered within a warranty period).

Device Intake

You bring in your hearing aid to your nearest Hearing Plus clinic, along with its batteries, charger, or other accessories.

Initial Inspection

Our audiologists will examine the aid for corrosion, cracks, or other visible blockages to determine the right solution.

Functional Testing

We will then check the aid’s connectivity, sound quality, and overall performance to determine hidden issues, like distortion, weak amplification, or connectivity faults.

Diagnosing the Issue

The exact cause of the problem is identified, whether it involves issues with the tubing, receiver, microphone, circuitry, or wax accumulation.

On-the-Spot Fixes

In case of minor problems, like tubing damage, wax blockages, or dome replacements, our internal team of technicians will fix them on the spot.

Lab-Level Repair

For more complex repairs or faults, we will send the device to the manufacturer for in-depth lab servicing done using specialised tools and genuine components.

Loaner Facility

For advanced faults that require longer repairs, we may provide a temporary hearing aid, ensuring you are not disconnected from the world of sounds.

Quality Check and Calibration

We will test the sound output and overall performance of the repaired device, and fine-tune or reprogram the device to align with your hearing profile.

Handover and Care Tips

After checking the device’s performance, we will return it to you and provide clear daily care and maintenance tips for long-term performance.

Care and Maintenance Tips to Prevent Future Issues

Consistent care and maintenance can extend the battery life of your hearing aids and reduce the need for frequent repairs or replacements. Even small habits, like daily cleaning and appropriate storage, can make a huge difference by improving its performance. Daily care can help prevent common issues like wax build-up, moisture damage, and minimise feedback sounds. Also, we recommend routine checkups with your audiologist to assess changes in your hearing profile and optimal performance of the device, to make your aids last for years.