At Hearing Plus, your privacy is our utmost concern. This Privacy Policy outlines the types of personal information we collect, how we use it, and what measures we take to protect your sensitive data. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
We will collect your personal data to provide and improve our services. This information may include:
- Personal Identification Information: Name, phone number, email address, etc.
- Medical Information: Hearing tests, audiology reports, past medical histories, or other related health data.
- Payment Information: Credit card details or payment method information when purchasing our products or services.
- Usage Data: Data collected when you interact with our website, such as IP address, operating system, browser type, and browsing behaviour.
- Cookies and Tracking Technologies: To enhance your user experience, we may use cookies to track your website usage and improve content.
How We Use Your Information
Your information is used for various purposes, including but not limited to:
- Providing and improving our hearing and audiological services.
- Contacting you with appointment booking updates, promotions, and news related to Hearing Plus.
- Processing payments and handling billing inquiries.
- Responding to your customer service requests.
- Ensuring the security of our services and preventing fraud.
- Customising your experience on our website.
- Following up after hearing aid purchases to check whether your hearing experience has improved and to offer any necessary support.
How We Protect Your Information
We take the privacy and security of your personal data seriously. We implement a variety of security measures, including encryption, limited access, and secure servers, to safeguard your sensitive information. However, please note that no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your data with the following entities for the purposes outlined above:
- Service Providers: Third-party companies that help us provide services, process payments, or manage our business operations (e.g., courier services, payment gateways, or IT support providers).
- Legal Compliance: If required by law, we may disclose your personal information to authorities or legal bodies. For example, in cases involving health regulations, medical record requests, insurance audits, hearing aid warranty claims, or legal disputes related to audiological services or hearing aid sales.
Your Rights
You have the right to:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request corrections to any inaccurate information.
- Deletion: Request the deletion of your data, subject to legal obligations.
- Opt-Out: Opt-out of marketing communications at any time by clicking the ‘Unsubscribe’ link or contacting us directly.
Third-Party Links
Our website may contain links to third-party websites. These external sites are not operated by us, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Hearing Plus provides services for individuals of all ages, including newborns, children, and teenagers. We collect personal and health-related information only with the consent of a parent or legal guardian, and solely for the purpose of delivering appropriate audiological care. We are committed to safeguarding the privacy of children’s data and ensuring that it is used responsibly and securely.
If you are a parent or guardian and believe your child’s information has been collected without proper consent, please contact us so we can take appropriate action.
Changes to This Privacy Policy
We reserve the right to update our privacy policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we are protecting your data.
Contact Us
If you have any questions about this privacy policy or need assistance regarding your personal information, please contact us:
Hearing Plus
Email: info@hearingplus.in
Phone: 833-600-1200
Address: 96, Charu Chandra Place East, Near Tollygunge Railway Station, Kolkata-33